Cancellation Policy Please contact us right away if you need to cancel your order. Please note that it can take up to 48 hours to process an order cancellation, and that it is possible that your order can not be stopped for shipment up to 48 hours before it ships. Customers will be issued a full refund for orders that are canceled and have not shipped out. Customer is responsible for round trip shipping costs and 15% restocking fee for orders that are canceled and have shipped. Please note: We do offer free shipping on our website, but the customer will be responsible for the actual shipping cost for orders that are canceled after shipping out. So, if you need to cancel your order please do so before the order ships out to avoid these fees
Return Policy Please notify us within 14 days of receipt of your order if you would like to make a return. We will refund the cost of the returned items minus round trip shipping costs and 15% restocking fee. Please note: We do offer FREE SHIPPING on our website, but the customer will be responsible for all shipping costs incurred on returned orders (this includes the cost of shipping the item to the customer AND back to us) Returned merchandise must be completely intact and packaged in its original packing materials. Before returning any product, obtain approval by contacting us and please provide the following information: customer name, item(s) to be returned, and the nature of the problem. Once we have received your return, we will apply the credit amount to your credit card or payment method
- Most smaller items will ship via UPS or FedEx ground.
- Large items, like sofas and beds, will ship as CURBSIDE DELIVERY via YRC shipping or ABF freight. (which means that you will be responsible for bringing your order inside and setting it up!)
- Inside delivery can be added to most freight shipments for an additional $120 inside delivery fee
- We ship all of our shipments out with a Signature Required. You may request no signature required on most UPS and FedEx shipments after your order has shipped by contacting the shipper directly.
- Larger orders that ship out via YRC shipping or ABF freight are not not eligible for “no signature required”, and someone must be home to accept and sign for delivery. (you will be able to schedule a convenient day/time for delivery with the shipper)
Please note that while we do offer Free Shipping the customer will be responsible for the shipping cost incurred and 15% restocking fee for returned merchandise.